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National Mental Health Consumer Experiences of Care Project: Final Report: Development and Evaluation of a Consumer Experiences of Care Survey Instrument

29 May, 2013

This report details the development of the national Consumer Experiences of Care survey instrument, now known as the Your Experience of Service Survey. This report describes the extensive consumer involvement through a process of literature review, consultation, development of draft instrument, small national proof of concept trial, evaluation and instrument refinement.


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National Mental Health Consumer Experiences of Care Project: Final Report